Reference

Everything You Need to Know, Right Here

Got a question about your account, a DANA or OVO deposit, or how withdrawals work? We have pulled the most common questions together so you get a straight answer without waiting for support. For anything not covered here, our team is one message away.

Account & LoginDANA, OVO, GoPay DepositsWithdrawals & VerificationMobile AccessSupport Channels
Explore the Lobby Read FAQ
88group Everything You Need to Know, Right Here
REACH US DIRECTLY

How to Contact 88group Support

Questions that fall outside this FAQ page can be sent straight to our support team. We cover account issues, wallet linking problems, and anything blocking your deposit or withdrawal. Pick the channel that suits how you like to communicate.

Live Chat Open the chat widget from any page in your account. Describe your issue and our team will respond — use this for urgent deposit or login problems.
Email Support Send a detailed message including your account ID and the wallet you are using — DANA, OVO, or GoPay — so we can trace the transaction and respond accurately.
Account Help Centre Your account dashboard has a help section covering KYC document steps, wallet verification, and session management for both mobile and desktop access.
88group A Practical FAQ for 88group Accounts

A Practical FAQ for 88group Accounts

This FAQ covers the questions we hear most from people accessing 88group in Indonesia — from opening an account for the first time, to making a deposit via GoPay, to understanding how a withdrawal gets verified before it clears. Each answer reflects how the platform actually works, not a generic template. We have organised it by topic so you can jump straight

to the section you need. If you are in Batam or anywhere else across Indonesia, the same account flow applies — wallet selection, PIN confirmation, and balance update follow the same path regardless of your region. Access to certain features depends on local law and is available only where local law permits. Payment chips like DANA, OVO, and GoPay are shown inside

your account deposit screen once your wallet is linked and verified.

  • DANA
  • OVO
  • GoPay
  • Mobile Access
  • Account Help
WHY ANSWERS HERE ARE RELIABLE

How We Keep This FAQ Accurate

Every answer on this page reflects how the platform actually operates. We do not add figures or claims we cannot stand behind. If a process changes — a deposit flow update, a new wallet option — we update the FAQ to match.

Written by the Operator

These answers come from 88group directly, not a third-party source. What you read here is how the platform is actually configured for Indonesia accounts.

No Invented Numbers

We do not invent payout speeds, game counts, or player figures. If we do not have a verified fact, we describe the process instead of making up a number.

Local Payment Accuracy

DANA, OVO, and GoPay steps in this FAQ reflect the actual wallet-linking and PIN confirmation flow inside your account deposit screen.

Updated When Things Change

Access rules, wallet options, and account flows can change. When they do, we update this page so you are not acting on outdated steps.

PLATFORM AT A GLANCE

What the Account Structure Looks Like

3
Local e-wallets supported: DANA, OVO, GoPay
SSL
Encrypted account and payment sessions across all devices
Web + Mobile
Full lobby access on browser and mobile without a separate download
English
Account interface and support available in English for Indonesia

Questions We Get Asked Most Often

These are the real questions that come through our support channels. We have written each answer to be direct — the actual step or fact, not a pointer to somewhere else.

Go to the deposit screen inside your account, select your preferred wallet — DANA, OVO, or GoPay — then follow the on-screen steps to enter your registered mobile number and confirm with your wallet PIN. Once confirmed, the wallet appears as a saved option for future deposits.

Most DANA and OVO transfers reflect within a minute once the PIN is confirmed on your end. If your balance has not updated after a few minutes, check that the transfer reference matches the number shown on your deposit screen, then contact support via live chat with that reference.

Account verification requires a government-issued ID document uploaded through the KYC section of your account dashboard. Once reviewed, your withdrawal path to your linked wallet — DANA, OVO, or GoPay — is activated. Incomplete KYC is the most common reason a withdrawal is held.

Yes. Your account session works across mobile browser and desktop without a separate app download. Log in from either device and your balance, active wallet, and game history stay consistent. There is no need to re-link your GoPay or DANA wallet when you switch devices.

Football markets, including Liga 1 and European competitions, are listed under the sportsbook section. Look for the football category, then filter by league. Liga 2 Handicap Odds and other local market formats are available where local law permits your region access.

Use the password reset link on the login screen — it sends a one-time code to your registered mobile number. If your number has changed or you are not receiving the OTP, contact support via email with your account ID so the team can verify your identity and update your contact details.
Reference

FAQ

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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